RetailBot AI

A growing SME clothing brand was overwhelmed with repetitive WhatsApp messages from customers asking about sizes, stock availability, and order status. The owner was spending 3–4 hours daily just answering these messages — time that could be spent running the business.

We built a custom AI chatbot integrated directly into their WhatsApp Business account. The bot was trained on their product catalog, FAQ, and order workflow — and escalates complex questions to the human owner only when needed.

• WhatsApp Business API integration
• Custom-trained on product catalog and FAQ
• Automated order status lookup
• Product recommendation based on customer preferences
• Seamless handoff to human agent when needed
• Conversation history logging for business insights

Support ticket volume dropped by 60% in the first two weeks. The owner reclaimed over 3 hours daily, response times went from hours to seconds, and customer satisfaction improved noticeably due to instant, accurate replies.